The Statue ISVAP n. 46/2016 regulates the procedure for submitting Complaints to insurance intermediaries.
According to the statue, a Complaint is defined as “a written declaration of insatisfaction directed to an Insurance company, to an insurance intermediary or to an intermediary registered in the attached list, related to an insurance contract or service; request for information or clarification, claim for damages of for contract performances are not considered complaints”.
Any complaints concerning the contractual relationship or the management of claims, even if they concern persons involved in the operational cycle of the Company, must be submitted in writing to:
Asigest Broker S.p.a.
Corso Europa 5/7 – 13900 Biella – Italy
and at our complaints handling facility:
Avv. Luca Zani
Rue C. Colombo 4 – 13900 Biella – Italy
Our company will sent a relevant reply within 45 days of receipt of complaint.
In case the Company does not accept or partially accepts the complaint, the complainant may contact IVASS and the alternative dispute resolution systems by filling in the relevant form.