ISVAP Provision no. 46/2016 governs the procedure for submitting complaints to insurance intermediaries.
Pursuant to the Regulations, Complaint means "written dissatisfaction statement against an insurance company, an insurance intermediary or an intermediary registered in the attached list, relating to a contract or an insurance service; requests for information or clarifications, requests for damages or for the execution of the contract are not considered complaints"..
Any complaint relating to the contractual relationship or the management of claims, even if they concern subjects involved in the operating cycle of the Company, must be sent in writing to:
and to our office in charge of handling complaints:
The Company will send the relevant response within 45 days of receipt of the complaint.
In the event of failure or partial acceptance of the complaint by the Company, the complainant may contact 'IVASS' and alternative dispute resolution systems by filling in the relevant form.