{"id":3182,"date":"2019-09-13T20:28:14","date_gmt":"2019-09-13T18:28:14","guid":{"rendered":"https:\/\/www.asigestbroker.com\/reclami\/"},"modified":"2026-02-03T16:00:11","modified_gmt":"2026-02-03T15:00:11","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.asigestbroker.com\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"
\n\t

\n\t\tCOMPLAINTS\n\t<\/h1>\n<\/div><\/div><\/div><\/div><\/div>
\n\t

\n\t\tISVAP Provision no. 46\/2016 governs the procedure for submitting complaints to insurance intermediaries.\n\t<\/p>\n\t

\n\t\tPursuant to the Regulations, Complaint means \"written dissatisfaction statement against an insurance company, an insurance intermediary or an intermediary registered in the attached list, relating to a contract or an insurance service; requests for information or clarifications, requests for damages or for the execution of the contract are not considered complaints\".<\/span>.\n\t<\/p>\n\t

\n\t\tAny complaint relating to the contractual relationship or the management of claims, even if they concern subjects involved in the operating cycle of the Company, must be sent in writing to:\n\t<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>
\n\t

\n\t\tSabseg Broker Spa<\/strong>\n\t<\/p>\n\t

\n\t\tComplaints office\n\t<\/p>\n\t

\n\t\tCorso Europa, 5\/7 \u2013 13900 Biella (BI) \u2013 Italy.\n\t<\/p>\n\t

\n\t\tFax 0158493702 \u2013 E-mail: info.italia@sabseg.com<\/a>\n\t<\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div>
\n\t

\n\t\tand to our office in charge of handling complaints:\n\t<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div>
\n\t

\n\t\tLuca Zani (lawyer)\n\t<\/p>\n\t

\n\t\tVia C. Colombo, 4 \u2013 13900 Biella (BI) \u2013 Italy.\n\t<\/p>\n\t

\n\t\tE-mail: l.zani@pszlex.it<\/a>\n\t<\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div>
\n\t

\n\t\tThe Company will send the relevant response within 45 days of receipt of the complaint.\n\t<\/p>\n\t

\n\t\tIn the event of failure or partial acceptance of the complaint by the Company, the complainant may contact 'IVASS' and alternative dispute resolution systems by filling in the relevant form.\n\t<\/p>\n<\/div>\n

\n\tDownload Form<\/a>\n<\/div><\/div><\/div><\/div><\/div>
\n\t

\n\t\tAs of January 15, 2026, the entitled party, if not satisfied with the outcome of the complaint submitted to the intermediary or in the absence of a response within the statutory timeframe, may file an appeal with the Insurance Arbitrator (Arbitro Assicurativo) through the portal available on their website at www.arbitroassicurativo.org<\/a>, where further admissibility requirements, information regarding the appeal submission procedures, and any other relevant details can be consulted.\n\t<\/p>\n\t

\n\t\tThe entitled party retains the right to refer the matter to the Judicial Authority or to alternative dispute resolution systems, including, for example, the option of accessing the Mediation Body established at the Chamber of Commerce, Industry, Crafts and Agriculture of the policyholder\u2019s or the claimant\u2019s place of residence or primary domicile.\n\t<\/p>\n\t

\n\t\tPolicyholders and insured parties who believe they have suffered damage due to the conduct of the intermediary or its employees or collaborators have the right to contact the Guarantee Fund for Insurance and Reinsurance Intermediaries at Consap S.p.A., Via Yser, 14 - 00198 Rome, Italy \u2013 Phone: +39 06 857 96538 \u2013 Email: fondobrokers@consap.it, to request compensation for the patrimonial damage caused to them in the course of the intermediary\u2019s activity, which has not been reimbursed by the intermediary itself through its Professional Liability Insurance policy.\n\t<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

COMPLAINTS ISVAP Provision no. 46\/2016 governs the procedure for submitting complaints to insurance intermediaries. Pursuant to the Regulations, Complaint means “written dissatisfaction statement against an insurance company, an insurance intermediary or an intermediary registered in the attached list, relating to a contract or an insurance service; requests for information or clarifications, requests for damages or…<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3182","page","type-page","status-publish","hentry","post"],"yoast_head":"\nComplaints - Asigest Broker<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.asigestbroker.com\/en\/complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - Asigest Broker\" \/>\n<meta property=\"og:description\" content=\"COMPLAINTS ISVAP Provision no. 46\/2016 governs the procedure for submitting complaints to insurance intermediaries. 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